SHIPPING POLICY
Last updated: July 2026
At Salty Sol Collective, we're committed to getting your coastal-inspired pieces to you as quickly and safely as possible.
Shipping Locations
We currently ship within Japan only (nationwide).
Shipping Timeframes
- Standard areas: 2-5 business days after your order ships
- Okinawa, Hokkaido, and remote islands: 2-5 business days after your order ships
These timeframes are estimates only and may vary due to weather, traffic conditions, or seasonal demand. Once your order has shipped, we'll send you tracking information by email.
Shipping Costs
Shipping costs are calculated automatically at checkout based on your order and delivery location.
- Free Shipping: Available on orders over ¥15000 (tax included)
- Standard Shipping: Rates are displayed at checkout
Order Processing
Orders are typically processed within 2-5 business days (Monday-Friday, excluding public holidays). You'll receive:
- Order Confirmation: Immediate email when your order is placed
- Shipping Confirmation: Email with tracking details once your order is dispatched
Tracking Your Order
All orders include tracking. Once your order ships, you'll receive:
- Tracking number via email
- Link to track your shipment in real-time
- Estimated delivery date
Delivery Issues
Lost or Delayed Packages: If your package hasn't arrived within the expected timeframe, please contact us at hello@saltysolcollective.com with your order number, and we'll investigate with the carrier.
Incorrect Address: Please ensure your shipping address is correct at checkout. We cannot be held responsible for packages lost or delayed due to an incorrect address provided by the customer.
Failed Delivery Attempts: If a delivery attempt fails, the carrier will leave instructions. Packages not collected within the carrier's holding period may be returned to us, and additional shipping fees may apply for reshipment.
Undelivered Packages: If a package is returned to us as undelivered due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping fees will apply.
Shipping Delays
While we strive to meet estimated delivery times, occasional delays may occur due to weather, carrier capacity, public holidays, or other unforeseen circumstances. We appreciate your patience and understanding.
Peak Season Shipping
During peak periods (such as holidays and sales events), shipping times may be extended due to high order volumes. We recommend ordering early to ensure timely delivery.
Partner Brand Shipping
Shipping terms are subject to change. Specific shipping conditions may vary by brand partner and will be communicated at the time of purchase.
Contact Us
For any shipping questions or concerns, please contact us at: hello@saltysolcollective.com
Salty Sol Collective — Est. 2026